Global Tel Link (GTL), a company that works with inmate communications, has been found to have conducted itself improperly. The study was ordered by the Louisiana Public Service Commission, which served the state department of corrections and oversaw the telecom services that allowed inmates to call their friends and families.
Securus Technologies has released a report outlining the findings and plans on releasing more reports over the next six months. Some of the main infractions involved artificially inflating charges, and that was done through a variety of means, including adding seconds to the duration of each call, charging calls at higher rates, and double billing.
As a result of these practices, it was found that state taxpayers were left footing the bill that included an excess of over one million dollars.
These reports date back to the late 1990s, but leaders at Securus Technologies aren’t so sure that GTL has learned from its mistakes.
Securus Technologies serves more than three thousand government agencies associated with public safety as well as over a million inmates.